FAQ
Frequently Asked Questions (FAQs)
1. Are your products safe to use?
Yes, we prioritize natural and toxin-free ingredients. However, some products contain potent active ingredients like DMSO or hydrogen peroxide, so please follow usage instructions carefully and consult your healthcare professional if unsure.
2. How do I use the products safely?
Each product page contains detailed instructions for use. Always perform a patch test when trying a new topical product. For oral or internal use products, consult your healthcare provider.
3. Can I use your products if I am pregnant or nursing?
While most products are safe to use, it is still best to consult your doctor before using any product during pregnancy or breastfeeding, especially those containing active ingredients like DMSO or essential oils.
4. How should I store the products?
Store most products in a cool, dry place away from direct sunlight. Keep out of reach of children. Some products require refrigeration after opening like Chlorine Dioxide Solution.
5. Do you ship internationally?
Currently, we ship within the Philippines only. Stay tuned for updates on international shipping options.
6. What is your return policy?
Due to the nature of our products, we accept returns only for damaged or defective items. Please contact our customer service within 3 days of receiving your order for assistance.
7. How long does shipping take?
Shipping usually takes 3-7 business days within the Philippines, depending on your location.
8. Are your products tested on animals?
No, Tox Free Mama PH is committed to cruelty-free practices. None of our products are tested on animals.
9. Can I contact you for personalized product recommendations?
Yes! Please reach out to us via our contact page or social media channels for personalized advice or questions about our products.
10. Do your products contain artificial fragrances or dyes?
No, we avoid synthetic fragrances, dyes, and parabens. Our products are scented only with pure, therapeutic-grade essential oils.
11. Can I use multiple products together safely?
Generally, yes. However, we recommend checking individual product instructions and consulting with a healthcare professional if you have any concerns about combining products.
12. How do I know which product is right for me?
Feel free to contact our customer service for guidance based on your specific needs. We’re happy to help you choose the best products.
13. What payment methods do you accept?
We accept major credit cards, debit cards, and popular online payment options like Paypal and Gcash. Details are provided at checkout.
14. How do I track my order?
Once your order ships, you will receive a tracking number via email or SMS to monitor your shipment’s progress.
15. What does your product disclaimer mean?
Our products are natural supplements and topical treatments that have not been evaluated by the FDA. They are not intended to diagnose, treat, cure, or prevent any disease. Use of the products is at your own discretion and responsibility.